We provide a one-year warranty on all perennials, trees (except Japanese Maples), and shrubs when purchased at full retail value in person at our retail location. Perennials purchased online and shipped are not covered under any warranty. Japanese Maples are covered under warranty for the remainder of the year in which they are purchased. Plants are living things that require proper care; therefore, instances of overwatering or underwatering are not covered under warranty. Please retain your receipt for any warranty claims. To make a warranty claim, please bring plant(s) back to the garden center, or email pictures (including close-ups) to info@springwatergardencenter.com. We will provide a replacement plant of equal value. 

The plant you will receive may not be the one pictured unless otherwise clearly stated. For plants that we have a larger quantity of we will use one model plant to provide a close representation of the plant you will receive. For plants that are limited or rare, we will clearly post photos of each available plant for sale. For each product in our catalog, we have provided variants in the "size of the nursery pot" that your plant is currently growing in. Eg. Size 4" = 4" diameter nursery pot! If you have any questions please be sure to email us!

At this time, we ship our full Tropical and Perennial inventory unless otherwise indicated in the product listing that shipping is not available. We do not ship our Annuals, Nursery plants, Pest Control products, Fertilizers, Substrates & Amendments, Lawn Care products, Bulk Products, Garden Decor or Garden Accessories. These products are available for in-store pick-up only.

We package and ship on Mondays to ensure your order is not held over the weekend due to any unexpected delays that may occur.

We are currently offering flat rate shipping of $50 on all Canadian orders, and ship with a variety of carriers (UPS, Purolator, and FedEx). Heat packs and insulation are included as needed with all shipments based on weather monitoring.

We package our plants with the utmost care to avoid any damage to your plant(s). We do our best to ship plants in their nursery pot, however bare root shipping may be necessary with larger plants, or when larger quantities of plants are ordered.